How long will my visit take?
We try to see all patients in a timely manner. However, patients may not always be called in the order they arrive for several reasons:
Certain medical conditions require a faster response than others;
Some patients may only need to see the nurse, or get an X-ray or lab work;
Or, our ZIPPASS, a 24/7 online scheduling tool that allows patients to choose a convenient time for their visit.
What do I need to bring with me?
If you have insurance, please bring your insurance card. If you are 18 years of age or older, you must provide a valid photo ID. If you are under age 18, a guardian must be present at the time of treatment and provide a valid photo ID.In addition, bring the name, dosage and directions for any medications you take.
What if I need to see a special doctor?
If the provider determines you need to be seen by a specialist, we will make a recommendation for you. We typically arrange your appointment with one of our trusted specialists, or a specialist of your choice.
How can I get a copy of my record(s) or test results?
Through https://patientportal.intelichart.com/Login, you can view your health information, including X-ray and other test results, at your convenience anywhere from an internet-enabled device. Simply tell the front desk team you’re interested in signing up for Patient Portal. Once you provide your email address, we will generate a pin for you to access our patient portal.
Can you be my primary care doctor?
In most cases, yes. We are skilled to evaluate most patients and if we are not the best provider to handle your health concerns, we can recommend a referral to an internal medicine or family medicine doctor who would be better suited to handle your condition or conditions.
What kind of insurance do you accept?
We accept most major insurances, TRICARE and VA, Medicare and Medicaid (only in our Jena location). We also accept cash, checks, credit cards, and Health Savings Account cards.
What if I need an X-ray?
If an X-ray is needed, a team member will come to your exam room. If there is any possibility you could be pregnant, it is important for you to inform the team member. After explaining what X-ray you will have, you will be escorted to the X-ray room. You will need to remove any jewelry, or clothing that may interfere. A private area is provided for you to remove any clothing, if necessary. When completed, you can redress. After the provider reviews the X-ray, he or she will share the findings with you in the exam room.
Does Urgent Care Do COVID Testing?
We perform COVID testing at all three of our locations.
Do You Offer Telemedicine Appointments?
Patient safety is our primary concern. We realize that during the pandemic, many people may not be able to make an appointment in person. At Premier Urgent Care Center, we offer telemedicine appointments. These are appointments that take place through a secure online platform or by telephone. By offering this service, we can provide you with a medical consultation from the comfort of your residence.
Does Urgent Care Do Lab Testing?
We offer moderate lab testing.
How can I make an appointment? Or How do I make an appointment?
Please go to our website and under Zippass is where you can choose what location and date and time for your appointment.
Does the clinic perform nursing physicals?
Yes we perform nursing physicals but are limited to the vaccines required for nursing.
Does the clinic perform STD testing?
We can test for some STDs- Chlamydia, Gonorrhea swabs, and lab draw as well.
Do all Premier clinics accept Medicaid?
Jena is our only location that accepts Medicaid.
Do all Premier clinics perform CDL physical?
Yes, we have DOT certified providers who are able to perform CDL physicals. We ask that you please call ahead to confirm those providers are in the clinic.
Do Premier clinics have MRI or ultrasound capability?
At this time we do not offer MRI services, but we do schedule and refer out. We do have ultrasound capabilities as they are limited.